Glenfis Trainings on
ITIL

  
eLearningPublicInhouse

ITIL® Practitioner

Practice training for the successful implementation of IT Service Management based on the Continual Service Improvement approach (ADAPT & Adopt)
Details
eLearningPublicInhouse

ITIL® Foundation Blended - Evening Course

ITIL® Foundation Edition 2011 certification on 4 evenings, including e-learning for preparation.
Every Tuesday and Thursday from 6pm - 9pm.
Basic course on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
Details
eLearningPublicInhouse

ITIL® Expert Compact - Blended

Become an ITIL Expert with the Glenfis blended learning concept in 3 blocks with only 12 days.
Blended course with ePrepare learning using eLearning and other learning tools.
Details
eLearningPublicInhouse

ITIL® Foundation Edition 2011

Basic course on the central features and requirements of IT service management according to ITIL® Edition 2011, with foundation certificate.
Details
eLearningPublicInhouse

ITIL® Foundation Express Edition 2011

This ITIL® Blended seminar is based on individual preparation using the ITIL® V3 eLearning modules and the Glenfis ITIL® learning script. At the one-day attendance course the essential content of examinations will be repeated and thre will be a mock exam for preparation for the subsequent formal Foundation exam.
Details
eLearningPublicInhouse

ITIL® Overview Edition 2011

Overview course on the LifeCycle concept and the fundamentals of the IT Infrastructure Library model (ITIL®), as well as mediation of the objectives and language of this best practice method.
Details
eLearningPublicInhouse

ITIL® Service Strategy Edition 2011

Practice-oriented seminar for exam preparation focusing on service strategy, principles, processes, activities, functions, supporting technologies, and an understanding of implementation.
Details
eLearningPublicInhouse

ITIL® Service Design Edition 2011

The emphasis of this seminar is on practice-oriented exam preparation for the areas of service strategy and their principles, processes, activities and functions, as well as supporting technologies and an understanding of implementation.
Details
eLearningPublicInhouse

ITIL® Service Transition Edition 2011

Practice-oriented seminar for exam preparation focusing on service transition, principles, processes, activities, functions, supporting technologies and an understanding of implementation.
Details
eLearningPublicInhouse

ITIL® Service Operation Edition 2011

Service operation seminar for practice-oriented exam preparation, focusing on principles, processes, activities, functions, supporting technologies and an understanding of implementation.
Details
eLearningPublicInhouse

ITIL® Continual Service Improvement Edition 2011

Practice-oriented seminar for exam preparation focusing on continual service improvement, principles, processes, activities, functions, supporting technologies and understanding of implementation.
Details
eLearningPublicInhouse

ITIL® Managing Across the Lifecycle Edition 2011

Seminar in which knowledge from all books covering the ITIL® Service Lifecycle is conveyed and tested, with a focus on business and management alongside monitoring of objectives, processes, functions and activities, as well as interactions between processes and the service lifecycle phases.
Details
eLearningPublicInhouse

ITIL® Expert Package

With this package, you have two years time to look for your availability to attend the five courses SS, SD, ST SO and CSI-free as part of our public seminars. As a conclusion and the crowning of your training then you can complete the MALC which leads you to the ITIL® Expert.
Details
eLearningPublicInhouse

Roadmap to ITIL® Master

Free informational event in which participants can learn the four steps for successful certification as ITIL® Master. Requires a comprehensive knowledge of service processes and outlay.
Details
  

ITIL® Practitioner  [P-ITPR3]

eLearningPublicInhouse

Course topic

The ITIL® Practitioner course provides the necessary skills for implementing IT service management holistically in an IT organization. It is not the individual processes within the Service Lifecycle in focus, but the practical "HOW" to anchor IT Service Management in the organization. The focus of training is the appropriate adaptation to the organization (adapt & Adopt) along the Continual Service Improvement (CSI) approach.

This ITIL® Pralcitioner course with a final Practitioner Certificate, high practical relevance and practical exercises provides the basics for successful organizational change, including the need for cultural aspects of cooperation (ABC IT - Attitude, Behaviour and Culture).

Training Objectives

  • ITIL Practitioner covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives.
  • ITIL Practitioner also covers three key areas crucial for success of any improvement initiatives:
    • Organizational Change Management
    • Communication
    • Measurement and Metrics.
  • The ITIL Practitioner guidance follows 9 Guiding Principles:
    • Focus on value
    • Design for experience
    • Start where you are
    • Work holistically
    • Progress iteratively
    • Observe directly
    • Be transparent
    • Collaborate
    • Keep it simple

Examination and original documents are in English. A German translation is planned.

Training Preconditions

Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

Target group

The ITIL Pracititioner aimed at all ITIL Foundation certificate owners who want to do a further step in the area of service management and want to realize the full benefits of the use of ITIL®.

  • ITSM Pracitioners
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • IT coordinators
  • IT personnel with promotion potential

The ITIL Practitioner Certificate is worth three credits towards the ITIL Expert qualification.

Certificate

ITIL® Practitioner Certification, awarded by EXIN and Axelos

Documents

For Preparation and Refresh of the ITIL® Foundation Knowledge:

  • Access to the ITIL® Foundation Edition 2011 eLearning from the time of booking

ITIL® Practitioner folder inclusive:

  • Student Workbook
  • ITSM & CMDB Übersichts-Poster

USB-Stick with

  • Slideshow
  • Exam simulator
  • ITIL® Akronyms and Glossary

Original paperback «ITIL® Practitioner Guidance»
ABC deck of cards «Attitude, Behaviour, Culture»

Syllabus

ITIL® Glossary

Public

Public    ITIL® Practitioner

Start End Duration Location Language Price CHF Status
Start12.06.2017 End14.06.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
Start11.09.2017 End13.09.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
Start13.11.2017 End15.11.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
Plus certification fee (optional) in the amount of 350.-
Inhouse

Inhouse

An internal seminar is possible, from at least six persons

Can be done with the following simulation programms:

Contact

Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.


Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back

ITIL® Foundation Blended - Evening Course  [P-ITF1BA]

eLearningPublicInhouse

Course topic

ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management.It provides a strong overview and a good understanding of the relationships within an IT organisation.

This ITIL® foundation course with a final foundation certificate, high practical relevance and practical exercises teaches the basics of the most important functions and requirements for IT service management in accordance with ITIL® Edition 2011.

4 Evenings Tue & Thu from 6pm to 9pm

Training Objectives

  • Becoming familiar with the service lifecycle and the processes according to ITIL®: Service strategy, service design, service transition, service operation, continual service improvement
  • Process- & quality management
  • The benefits of applying ITIL® best practice and interaction of individual processes and functions
  • Good practice recommendations for own IT organisations
  • The development of comprehensive and practical knowledge for professional activities in IT service management

Training Preconditions

No formal prerequisites necessary.

In order to pass the exam successfully, it is recommended to work through all the eLearning modules seriously in advance to the attendance course.

Target group

  • CIO
  • IT managers
  • Project managers
  • IT consultants
  • IT instructors
  • IT coordinators
  • IT personnel with promotion potential

Certificate

ITIL® Edition 2011 Foundation, verliehen durch EXIN und Axelos

Documents

ITIL® Foundation folder including:

  • Student Workbook
  • ITSM & CMDB overview poster

Pocket Guide “IT Service Management based on ITIL®”

Syllabus

ITIL® Glossary

eLearning

eLearning

ITIL® V3 Edition 2011 Foundation eLearning

With the following modules:

  • Introduction and Basics concept
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Mock exam
Public

Public    ITIL® Foundation Blended - Evening Course

Start End Duration Location Language Price CHF Status
Start20.06.2017 End29.06.2017 Duration4 days Location LanguageDE Price CHF1'400.- StatusBook
Start26.09.2017 End05.10.2017 Duration4 days Location LanguageDE Price CHF1'400.- StatusBook
Start05.12.2017 End14.12.2017 Duration4 days Location LanguageDE Price CHF1'400.- StatusBook
Plus certification fee (optional) in the amount of 220.-
Inhouse

Contact

Early birds rebate

If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

Volume discount

Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

  • 3 persons on the same course date 10%
  • 4 persons on the same course date 15%
  • 5 persons on the same course date 20%

The discounts are not cumulative - it is always the highest that counts.


Queries about this seminar or a request for proposal for an in-house seminar:
academy@glenfis.ch

back

ITIL® Expert Compact - Blended  [P-ITEXC12B]

eLearningPublicInhouse

Course topic

If you want to become an ITIL® Expert quickly, you can do so with the Glenfis Blended Learning concept in three block courses. Before each block prepare yourself with a one-month ePrepare learning phase.

The blocks are built along the lifecycle:

Block I: 5 days

  • ITIL® Edition 2011 Intermediate Lifecycle seminar: Service Strategy (SS)
  • ITIL® Edition 2011 Intermediate Lifecycle seminar: Service Design (SD)
  • ITIL® Edition 2011 Intermediate Lifecycle seminar: Service Transition (ST)

Block II: 3.5 Tage

  • ITIL® Edition 2011 Intermediate Lifecycle seminar: Service Operation (SO)
  • ITIL® Edition 2011 Intermediate Lifecycle seminar: Continual Service Improvement (CSI)

Block III: 4 Tage

  • ITIL® Edition 2011 Intermediate Managing Accross the Lifecycle (MALC)


Dates course series A:

Block I: SS, SD, ST 26.06.2017, 08:30h – 30.06.2017, 17:00h
Block II: SO, CSI 07.08.2017, 13:00h – 10.08.2017, 17:00h
Block III: MALC 04.09.2017, 08:30h - 07.09.2017, 17:00h

Daten course series B:
Block I: SS, SD, ST 18.09.2017, 08:30h – 22.09.2017, 17:00h
Block II: SO, CSI 16.10.2017, 13:00h – 19.10.2017, 17:00h
Block III: MALC 27.11.2017, 08:30h - 30.11.2017, 17:00h

With the ITIL® Expert Compact Blended you can achieve the goal of ITIL® Expert by means of ePrepare phases and evening classes within just 12 days (instead of a total of 19 days in 6 courses)

Training Objectives

With this focussed course you can reach ITIL® Expert over a period of 3 - 6 months.

  • The course objectives are described in the descriptions of the individual lifecycle seminars and the final Managing Across the Lifecycle (MALC) seminar.
  • In the lifecycle seminars you learn the detailed content of the LifeCycle phases Service Strategy (SS), Service Design (SD), Service Transition (ST) Service Operation (SO) and Continual Service Improvement (CSI).
  • They deal with the respective principles, processes and activities.
  • In the final Managing Across the Lifecycle (MALC) seminar you will learn how a service is managed across phases.

Training Preconditions

ITIL® Edition 2011 Foundation

Target group

  • People who have completed the ITIL® Foundation and want to become an ITIL® Expert or ITIL® Master
  • Participants who want to gain a deeper understanding of the business and management level
  • Certificate

  • ITIL® Edition 2011 Service Strategy
  • ITIL® Edition 2011 Service Design
  • ITIL® Edition 2011 Service Transition
  • ITIL® Edition 2011 Service Operation
  • ITIL® Edition 2011 Continual Service Improvement
  • ITIL® Edition 2011 Managing across the Liecycle
  • ITIL® Edition 2011 Expert
  • awarded by EXIN und Axelos
  • Documents

    Course documents similar to the individual Intermediate seminars including all 5 original core books:

    - ITIL® Service Strategy Core Book
    - ITIL® Service Design Core Book
    - ITIL® Service Transition Core Book
    - ITIL® Service Operation Core Book
    - ITIL® Service CSI Core Book

    all books based on Edition 2011
    Public

    Public    ITIL® Expert Compact - Blended

    Start End Duration Location Language Price CHF Status
    Start26.06.2017 End07.09.2017 Duration12 days Location LanguageDE Price CHF11'500.- StatusBook
    Start18.09.2017 End30.11.2017 Duration12 days Location LanguageDE Price CHF11'500.- StatusBook
    Plus certification fee (optional) in the amount of 1'920.-
    Inhouse

    Inhouse

    Can also be carried out as an internal seminar for 4 persons or more.

    Contact

    We have compiled an attractive price offer for you.

    Motivate your colleagues and profit from even more favorable fees!

    Course fee
    ITIL® Expert Blended – 1 person: CHF 11’500
    ITIL® Expert Blended – 2 persons: CHF11’000
    ITIL® Expert Blended – 3 persons: CHF10’500
    ITIL® Expert Blended – 4 persons: CHF10’000
    ITIL® Expert Blended – more than 4: CHF9’500

    Exam fee
    6 exam fees à 320: CHF 1’920

    Upgrades are also possible (if you have already completed some of the ITIL expert training)

    Questions about the offer or request for an inhouse offer:
    academy@glenfis.ch

    back

    ITIL® Foundation Edition 2011  [P-ITF3 ]

    eLearningPublicInhouse

    Course topic

    ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management. It provides a strong overview and a good understanding of the relationships within an IT organisation.

    This ITIL® Foundation course with a final foundation certificate, high practical relevance and practical exercises teaches the basics of the most important functions and requirements for IT service management in accordance with ITIL® Edition 2011.

    Training Objectives

    • Becoming familiar with the service lifecycle and the processes according to ITIL®: Service strategy, service design, service transition, service operation, continual service improvement
    • Process- & quality management
    • The benefits of applying ITIL® best practice and interaction of individual processes and functions
    • Good practice recommendations for own IT organisations
    • The development of comprehensive and practical knowledge for professional activities in IT service management

    Training Preconditions

    No formal prerequisites necessary.

    Target group

    • CIO
    • IT managers
    • Project managers
    • IT consultants
    • IT instructors
    • IT coordinators
    • IT personnel with promotion potential

    Certificate

    ITIL® Edition 2011 Foundation, awarded by EXIN und Axelos

    Documents

    ITIL® Foundation folder including:

    • Student Workbook
    • ITSM & CMDB overview poster

    Pocket Guide “IT Service Management based on ITIL®”

    Syllabus

    ITIL® Glossary

    Public

    Public    ITIL® Foundation Edition 2011

    Start End Duration Location Language Price CHF Status
    Start25.04.2017 End27.04.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
    Start29.05.2017 End31.05.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
    Start26.06.2017 End28.06.2017 Duration3 days Location LanguageEN Price CHF1'900.- StatusBook
    Start24.07.2017 End26.07.2017 Duration3 days Location LanguageDE Price CHF1'900.- 1'425.- StatusBook
    Start11.09.2017 End13.09.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
    Start16.10.2017 End18.10.2017 Duration3 days Location LanguageEN Price CHF1'900.- StatusBook
    Start06.11.2017 End08.11.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
    Start11.12.2017 End13.12.2017 Duration3 days Location LanguageDE Price CHF1'900.- StatusBook
    Plus certification fee (optional) in the amount of 220.-
    Inhouse

    Inhouse

    Can be done with the following simulation programms:

    Together with our eLearning Programm it can be done as a Blended Training with shortend attandance time.

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Foundation Express Edition 2011  [P-ITF1B]

    eLearningPublicInhouse

    Course topic

    ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management.It provides a strong overview and a good understanding of the relationships within an IT organisation.

    This ITIL® foundation course with a final foundation certificate, high practical relevance and practical exercises teaches the basics of the most important functions and requirements for IT service management in accordance with ITIL® Edition 2011.

    Training Objectives

    • Becoming familiar with the service lifecycle and the processes according to ITIL®: Service strategy, service design, service transition, service operation, continual service improvement
    • Process- & quality management
    • The benefits of applying ITIL® best practice and interaction of individual processes and functions
    • Good practice recommendations for own IT organisations
    • The development of comprehensive and practical knowledge for professional activities in IT service management

    Training Preconditions

    No formal prerequisites necessary.

    In order to pass the exam successfully, it is recommended to work through all the eLearning modules seriously in advance to the attendance course.

    Target group

    • CIO
    • IT managers
    • Project managers
    • IT consultants
    • IT instructors
    • IT coordinators
    • IT personnel with promotion potential

    Certificate

    ITIL® Edition 2011 Foundation, verliehen durch EXIN und Axelos

    Documents

    ITIL® Foundation folder including:

    • Student Workbook
    • ITSM & CMDB overview poster

    Pocket Guide “IT Service Management based on ITIL®”

    Syllabus

    ITIL® Glossary

    eLearning

    eLearning

    ITIL® V3 Edition 2011 Foundation eLearning

    With the following modules:

    • Introduction and Basics concept
    • Service Strategy
    • Service Design
    • Service Transition
    • Service Operation
    • Continual Service Improvement
    • Mock exam
    Public

    Public    ITIL® Foundation Express Edition 2011

    Start End Duration Location Language Price CHF Status
    Start07.09.2017 End07.09.2017 Duration1 days Location LanguageDE Price CHF900.- StatusBook
    Start23.11.2017 End23.11.2017 Duration1 days Location LanguageDE Price CHF900.- StatusBook
    Plus certification fee (optional) in the amount of 220.-
    Inhouse

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Overview Edition 2011  [I-ITO1 ]

    eLearningPublicInhouse

    Course topic

    ITIL® is considered the internationally recognised framework for the consistent implementation of IT service management.It provides a strong overview and a good understanding of the relationships within an IT organisation. Conveyed in this overview course are the lifecycle concept and fundamentals of the IT Infrastructure Library model (ITIL®) as well as the objectives and the language of this best practice method.

    Training Objectives

    The students learn the service lifecycle phases and processes according ITIL®, as well as their contribution to task management:

    • Overview of ITIL®
    • Background, methodology and concept of ITIL®
    • Lifecycle concept
    • The most important disciplines in ITIL®
    • Principles of process modelling (basics)

    Training Preconditions

    No formal prerequisites necessary.

    Target group

    • Managing directors
    • Project managers
    • IT managers
    • IT consultants
    • IT instructors
    • IT coordinators with responsibility in business and administration

    Certificate

    There is no certification exam.

    Documents

    ITIL® Overview folder including:

    • Student Workbook
    • ITSM & CMDB overview poster

    Pocket Guide “IT Service Management based on ITIL®”

    back

    ITIL® Service Strategy Edition 2011  [P-ITSS3]

    eLearningPublicInhouse

    Course topic

    The service strategy is the hub of the service lifecycle.At this stage, decisions are made regarding the services that must be developed, administered and improved towards the generation of the greatest possible added value for the business and the service provider.To this end, the strategy defines the market segments and service offering, as well as their effective supervision.

    In this way, the service strategy phase lays the groundwork for the service offering. Drivers for this can include changing market conditions, new regulatory conditions or regulatory requirements, new technologies and, not least, customer preferences.

    Accompanied by an internally-developed case study, this seminar prepares the students for the practice-based exam.

    Focal areas include the objective and purpose of service strategy, the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

    Training Objectives

    • Principles of service strategy
    • Processes within service strategy
    • Definition of market fields and services
    • Implementation of strategic analyses
    • Application of financial management
    • Managing demand
    • Critical success factors and risks

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
    • Participants working towards a deeper understanding of service strategy.
    • Participants looking to further their education up to ITIL® Expert or ITIL® Master.

    Certificate

    ITIL® Edition 2011 Service Strategy, awarded by EXIN und Axelos

    Documents

    ITIL® Service Strategy folder including:

    • Slide Show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossary

    Book: ITIL® Service Strategy Edition 2011 Core Book

    Syllabus

    ITIL® Glossary

    Public

    Public    ITIL® Service Strategy Edition 2011

    Start End Duration Location Language Price CHF Status
    Start10.04.2017 End12.04.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start10.07.2017 End12.07.2017 Duration3 days Location LanguageDE Price CHF2'800.- 2'100.- StatusBook
    Start04.09.2017 End06.09.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start02.10.2017 End04.10.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Service Design Edition 2011  [P-ITSD3]

    eLearningPublicInhouse

    Course topic

    The primary objective of service management is to ensure that IT services are optimally aligned to business needs.Quality, reliability and flexibility requirements are fulfilled through the service design.Thereby, service design should be seen as an iterative phase within the service lifecycle.This starts with the blueprint, which enables the construction, testing and distribution of releases.

    The central purpose of the service design phase is the design of new or modified IT services.Here, design includes not only the conception but also the development of the solution itself, and of the management systems, processes, architectures and measurability of services.

    Accompanied by an internally-developed case study, this seminar prepares students for the practice-based exam.

    Focal areas include the objective and purpose of service design, he principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

    Training Objectives

    • Introduction to service design
    • Service design principles
    • Service design processes
    • Technology-related design activities
    • Organisation of design service
    • Technological considerations
    • Implementation, challenges, risks

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
    • Participants working towards a deeper understanding of service design.
    • Participants to further their education up to ITIL® Expert or ITIL® Master.

    Certificate

    ITIL® Edition 2011 Service Design, awarded by EXIN und Axelos

    Documents

    ITIL® Service Design folder including:

    • Slide Show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossary

    Book: ITIL® Service Design Edition 2011 Core Book

    Syllabus

    ITIL® Glossary
    Public

    Public    ITIL® Service Design Edition 2011

    Start End Duration Location Language Price CHF Status
    Start08.05.2017 End10.05.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start07.08.2017 End09.08.2017 Duration3 days Location LanguageDE Price CHF2'800.- 2'100.- StatusBook
    Start25.09.2017 End27.09.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start30.10.2017 End01.11.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Service Transition Edition 2011  [P-ITST3]

    eLearningPublicInhouse

    Course topic

    The service transition phase covers how to transfer changes – i.e. new or modified services – into the operation. This includes the organisation of necessary competencies in business and in IT operations.

    Function-, operation- and release capability of changes are assessed and it is ensured that the service specifically requested by the customer can indeed be delivered.This approach helps to avoid undesirable consequences in production launch and to promote innovation.

    This seminar is accompanied by an internally developed case study towards practice-based esam-preparation.

    Focal areas include the objective and purpose of service transition, the principles, processes, activities, functions and supporting technologies, as well an understanding of implementation.

    Training Objectives

    • Terminology and context in the service lifecycle concept
    • Principles of service transition
    • Service transition processes
    • General service transition activities
    • Technology in service transition
    • Critical success factors, challenges and risks

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Participants with the ITIL® V3 (or Edition 2011) Foundation certificate and who want to consolidate the approaches of service management best practice.
    • Participants working towards a deeper understanding of service transition.
    • Participants looking to further their education up to ITIL® Expert or ITIL® Master.

    Certificate

    ITIL® Edition 2011 Service Transition, awarded by EXIN und Axelos

    Documents

    ITIL® Service Transition folder including:

    • Slide Show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossary

    Book: ITIL® Service Transition Edition 2011 Core Book

    Syllabus

    ITIL® Glossary
    Public

    Public    ITIL® Service Transition Edition 2011

    Start End Duration Location Language Price CHF Status
    Start24.04.2017 End26.04.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start06.06.2017 End08.06.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start28.08.2017 End30.08.2017 Duration3 days Location LanguageDE Price CHF2'800.- 2'100.- StatusBook
    Start23.10.2017 End25.10.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start20.11.2017 End22.11.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

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    ITIL® Service Operation Edition 2011  [P-ITSO3 ]

    eLearningPublicInhouse

    Course topic

    The service operation phase includes practice in the management of service operation. Here is an ‘end-to-end’ is applied from the users' perspective of the service. This approach safeguards the efficient and effective operation, support and maintenance of IT services. The central topic of the service operation seminar is the processes and -features that apply in this phase.

    This seminar is accompanied by an internally-developed case study to prepare the students for the practice-based exam.

    Focal areas include the objective and purpose of service operation, and the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

    Training Objectives

    • Introduction to service operation
    • Service operation principles
    • Service transition processes
    • Technology-related activities
    • Organisation of service operation
    • Technological considerations
    • Implementation, challenges, risks

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
    • Participants working towards a deeper understanding of service operation.
    • Participants looking for to further their education up to ITIL® Expert or ITIL® Master.

    Certificate

    ITIL® Edition 2011 Service Operation, awarded by EXIN und Axelos

    Documents

    ITIL® Service Operation folder including:

    • Slide Show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossary

    Book: ITIL® Service Operation Edition 2011 Core Book

    Syllabus

    ITIL® Glossary
    Public

    Public    ITIL® Service Operation Edition 2011

    Start End Duration Location Language Price CHF Status
    Start22.05.2017 End24.05.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start03.07.2017 End05.07.2017 Duration3 days Location LanguageDE Price CHF2'800.- 2'100.- StatusBook
    Start18.09.2017 End20.09.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start13.11.2017 End15.11.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Continual Service Improvement Edition 2011  [P-ITCSI3]

    eLearningPublicInhouse

    Course topic

    The phase of continual service improvement – CSI for short – is the real driving force behind the service lifecycle. Analogous to agile methods, this enables organisational structures to be continuously optimised in feasible steps.

    CSI provides guidance on the instrumentalised generation and receipt of customer value added through improvements in the design, implementation and operation of services.The instructions combine principles, practice and methods from quality management and change management, in particular with regard to process improvements towards optimisation of service quality. This guidance is directly connected to the phases of service strategy, design and transition.

    The principle of ownership is crucial in any improvement strategy. The CSI manager becomes the CSI owner and the most important advocate of this key issue. To prepare students for the practice-based exam, the seminar is accompanied by an internally-developed case study.

    Focal areas include the objective and purpose of continual service improvement and the principles, processes, activities, functions, supporting technologies, as well as an understanding of implementation.

    Training Objectives

    • Introduction to continual service improvement
    • Principles of continual service improvement
    • Scope, additional value, integration of CSI
    • Seven-step improvement process
    • ROI and cost-effectiveness
    • Technology, implementation, challenges
    • Critical success factors and risks

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Participants with the ITIL® V3 (or Edition 2011) foundation certificate and who want to consolidate the approaches of service management best practice.
    • Participants working towards a deeper understanding of continual service improvement.
    • Participants looking to further their education up to ITIL® Expert or ITIL® Master.

    Certificate

    ITIL® Edition 2011 Continual Service Improvement, awarded by EXIN und Axelos

    Documents

    ITIL® Continual Service Improvement folder including:

    • Slide Show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossary

    Book: ITIL® Continual Serviec Improvement Edition 2011 Core Book

    Syllabus

    ITIL® Glossary
    Public

    Public    ITIL® Continual Service Improvement Edition 2011

    Start End Duration Location Language Price CHF Status
    Start02.05.2017 End04.05.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start06.06.2017 End08.06.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Start17.07.2017 End19.07.2017 Duration3 days Location LanguageDE Price CHF2'800.- 2'100.- StatusBook
    Start09.10.2017 End11.10.2017 Duration3 days Location LanguageDE Price CHF2'800.- StatusBook
    Start18.12.2017 End20.12.2017 Duration3 days Location LanguageEN Price CHF2'800.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Managing Across the Lifecycle Edition 2011  [P-ITMLC4]

    eLearningPublicInhouse

    Course topic

    Cooperation in service management is more effective when all participants have a clear understanding of the interaction of processes within the overall service lifecycle.

    To ensure the flow of information across process- and organisational boundaries, it is useful to create a management information system and to implement the appropriate supporting technology.Without these kinds of tools, interaction between isolated areas can quickly degenerate into red tape, in particular when changes must be enforced.

    This intermediate course is the final module leading up to the title of ‘ITIL® Expert in Service Management’ and conveys and tests the knowledge from all ITIL® service lifecycle books. The seminar focuses on business, management and the monitoring of objectives, processes, functions and activities, as well as on interactions between processes and the service lifecycle phases.

    Training Objectives

    • Key concepts of service lifecycle
    • Communication and stakeholder management
    • Integration of service management processes throughout the lifecycle
    • Piloting of services along the lifecycle
    • Governance and organisation
    • Measurement
    • Implementation and improvement of service management competencies

    Training Preconditions

    Participants of this seminar need at least 17 credit points. This is equivalent to:

    • ITIL® Edition 2011 Foundation (2 points)
    • ITIL® Edition 2011 Service Strategy (3 points)
    • ITIL® Edition 2011 Service Design (3 points)
    • ITIL®Edition 2011 Service Transition (3 points)
    • ITIL® Edition 2011 Service Operation (3 points)
    • ITIL® Edition 2011 Continual Service Improvement (3 points)

    Target group

    • Individuals who have acquired all five ITIL Intermediate Lifecycle certificates (total of 17 credits) and want to further their education up to ITIL® Expert or ITIL® Master, as well as participants working towards a deeper understanding of the levels of business and management.

    Certificate

    ITIL® Edition 2011 Managing across the Liecycle, and

    ITIL® Edition 2011 Expert, awarded by EXIN und Axelos

    Documents

    ITIL® Managing across the Lifecycle folder including:

    • Slide show
    • Student Workbook
    • ITSM & CMDB overview poster
    • ITIL® Acronyms and Glossar

    Book: ITIL® Planning to Implement Service Management from Axelos

    Syllabus

    ITIL® Glossary

    Public

    Public    ITIL® Managing Across the Lifecycle Edition 2011

    Start End Duration Location Language Price CHF Status
    Start24.04.2017 End27.04.2017 Duration4 days Location LanguageEN Price CHF3'400.- StatusBook
    Start26.06.2017 End29.06.2017 Duration4 days Location LanguageDE Price CHF3'400.- StatusBook
    Start04.09.2017 End07.09.2017 Duration4 days Location LanguageEN Price CHF3'400.- StatusBook
    Start27.11.2017 End30.11.2017 Duration4 days Location LanguageDE Price CHF3'400.- StatusBook
    Plus certification fee (optional) in the amount of 320.-
    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Can be done with the following simulation programm:

    Contact

    Early birds rebate

    If you book your course more than 4 months in advance you will get a rebate of 10% on the course fee.

    Volume discount

    Motivate your colleagues. Already with 3 people in the same course and simultaneous registration we grant interesting discounts on the course fees:

    • 3 persons on the same course date 10%
    • 4 persons on the same course date 15%
    • 5 persons on the same course date 20%

    The discounts are not cumulative - it is always the highest that counts.


    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

    back

    ITIL® Expert Package  [P-ITEXP19]

    eLearningPublicInhouse

    Course topic

    Everyone who wants to pursue training in efficient and effective steps up to ITIL® Expert will benefit from one of our cost-optimised course packages.This comprises five ITIL® V3 intermediate lifecycle modules and the MALC integration seminar:

    • ITIL® Edition 2011 intermediate lifecycle seminar: Service strategy (SS)
    • ITIL® Edition 2011 intermediate lifecycle seminar: Service design (SD)
    • ITIL® Edition 2011 intermediate lifecycle seminar: Service transition (ST)
    • ITIL® Edition 2011 intermediate lifecycle seminar: Service operation (SO)
    • ITIL® Edition 2011 intermediate lifecycle seminar: Continual service improvement (CSI)
    • ITIL® Edition 2011 intermediate managing across the lifecycle (MALC)

    Depending on your availability, you have two years to attend the five courses SS, SD, ST, SO and CSI within the context of our public seminars.The culmination of your training is the completion of the MALC, which takes you to the level of ITIL® Expert.

    Training Objectives

    • The course objectives correspond to the objectives of the respective lifecycle seminars
    • You are taught the precise content of the lifecycle phases of service strategy (ss), service design (sd), service transition (st), service operation (so) and continual service improvement (CSI).
    • You learn how to deal with the principles of the various lifecycle stages, processes and activities.

    Training Preconditions

    Participants of this seminar need the ITIL® Foundation Certificate Edition 2011

    Target group

    • Individuals with the ITIL® foundation and who are looking to continue their education up to ITIL® Expert or ITIL® Master, as well as participants working towards a deeper understanding of the levels of business and management.

    Certificate

  • ITIL® Edition 2011 Service Strategy.
  • ITIL® Edition 2011 Service Design,
  • ITIL® Edition 2011 Service Transition,
  • ITIL® Edition 2011 Service Operation,
  • ITIL® Edition 2011 Continual Service Improvement,
  • ITIL® Edition 2011 Managing across the Liecycle,
  • ITIL® Edition 2011 Expert
  • awarded by EXIN und Axelos
  • Documents

    Course material from the individual Intermediate courses including all 5 core books:

    - ITIL® Service Strategy Core Book
    - ITIL® Service Design Core Book
    - ITIL® Service Transition Core Book
    - ITIL® Service Operation Core Book
    - ITIL® Service CSI Core Book

    all books based on Edition 2011

    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons

    Contact

    We offer you the ITIL V3 Expert Package to the following conditions:
    - Training fee in total CHF 13'900.-
    - Exam fees CHF 1'920.-

    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch
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    Roadmap to ITIL® Master  [P-MASTER]

    eLearningPublicInhouse

    Course topic

    Students who have already completed the ITIL® exams or have reached ITIL® Expert can now attain the next level: ITIL® Master.

    Recipients of the ITIL® Expert certificate with at least 5 years of practical experience in a managerial position or in a service management organisation can now undertake certification for this highest level of IT service management.

    In contrast to the previous certification courses, no examinations are required to be completed for ITIL® Master.Participants are evaluated and interviewed on the basis of their concrete practical work, which they must describe in a master's thesis.

    Candidates for ITIL® Master must be very well prepared and have a full understanding of the process as well as of the necessary time and effort that is involved. As our most loyal customers, we are happy to invite you to this free event, where we will help you identify the four steps to successful certification.

    Training Objectives

    • You know the four process steps up to knowledge of ITIL® Master and know how and where to obtain the necessary information.
    • You can assess your own situation and thus initiate the planning for your next career step

    Training Preconditions

    ITIL® Edition 2011 Expert

    Target group

    IT managers and IT specialists interested in learning about training and certification up to ITIL® Master

    Certificate

    ITIL® Edition 2011 Master, awarded by EXIN und Axelos

    Documents

    Up to date templates for the development of the master thesis

    Inhouse

    Inhouse

    An internal seminar is possible, from at least six persons.

    The master accompaniment is individual.

    Contact

    Queries about this seminar or a request for proposal for an in-house seminar:
    academy@glenfis.ch

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