Glenfis
Cloud & Sourcing Excellence

As an independent consultancy and accredited training company, we help businesses, service providers and employees to become fit for the demands posed by the cloud and multi-sourcing, now and in the future. To this end, we use the ‘glenfis Principle’ – a holistic approach that, alongside theoretical knowledge, attaches particular importance to the mediation of practical skills (competence), which can be used to successfully and lastingly deploy this knowledge in the company or organisation (Implementation).

Glenfis – Independent & accredited to your advantage

Glenfis conveys knowledge and competencies that help to increase the quality of cloud and sourcing strategies, and of IT compliance, governance, and security- and service management. Throughout, customers are provided with optimum support towards successful deployment and application.

Accredited and specialised

As a leading and independent consultancy and accredited training company, Glenfis is specialised in the establishment and implementation of integrated and holistic IT governance, in particular in the context of new requirements posed by the cloud and sourcing.

Comprehensive and customer-focused

Our wide-ranging approach to consulting, training and coaching enables us to develop sourcing- and service lifecycle concepts that are geared both towards the strategic business objectives of our clients and to ensuring compliance with all regulatory requirements.

Target-oriented and in step with practice

Pragmatic thinking and quality-conscious behaviour serve as the basis for the development – in partnership with our customers – of first-class process-oriented IT service management concepts. Throughout, our principle is ‘We do what we teach – and we teach what we do’. In this way, we develop and mediate not only practice-oriented but also highly field-tested and above all lasting solutions.

Glenfis delivers:
Knowledge. Proficiency. Implementation.

Glenfis consults, supports and assists companies, IT organisations and providers during the course of the current shift to completely new requirements.

Thereby, experience shows that changes are only lasting if they are applied consistently and understood in terms of their origins. Throughout, theoretical knowledge serves as the solid foundations for this shift, while practical know-how ensures long-term success.

We have developed the ‘glenfis Principle’. This holistic approach provides assistance for course participants in ongoing projects and enables them to master future challenges in the three processes: Knowledge. Proficiency. Implementation.

Knowledge:
glenfisSolution – consult and advice

In assessments and workshops, we point to new opportunities, strategies and solutions that serve as the basis for a realignment of IT management.

Proficiency:
glenfisAcademy – learn and apply

In our training and courses, we provide the necessary competence of practice-oriented IT management techniques and -methods as well as the ability to apply them effectively in everyday life.

Implementation.
glenfisSolution – implement and deploy

With cloud support strategies and sourcing frameworks, our certified experts support customers in the implementation of their new IT management strategy.

Each a master of their craft. The Glenfis Team

The production factor that counts today is not work, not capital, not land or commodities – it is the knowledge of the employees in your company. Our employees put all of their knowledge at the service of our customers. Beyond the mere accumulation of knowledge, this is aimed at enabling them to turn this knowledge into genuine productivity and efficiency.

Martin Andenmatten

Martin Andenmatten

Glenfis Managing Director, certified ITIL Master, CISA, CGEIT and CRISC. Principal consultant and accredited trainer in demanding projects in the area of sourcing- and service management.

Javier Baiges

Javier Baiges

Senior Consultant at Glenfis AG. NDS in Quality Management & Business Analysis, M.A. in power industry. Focus on the topics Lean, Kaizen, DevOps & Agile.

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Sabrina Flückiger-Strotmann

Graduate teacher (Master), certified as ITIL Expert, Scrum Master, and for HERMES advanced.

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Corinna Hohl


CFO at Glenfis with major expertise and experience in accounting and tasks relating to personnel administration.

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Alex Lichtenberger

Business Economist lic.oec.HSG, certified ITIL® Expert & Scrum Master with major experience in the areas of ITSM, Agile and outsourcing.

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Adrian Müller

Partner and principal consultant at Glenfis AG, certified ITIL® Expert and ISO 20000 Practitioner, responsible for the business unit glenfisAcademy.

Maria Rickli - Glenfis AG

Maria Rickli

Senior Consultant at Glenfis AG. Dipl. Oek. Product- and Projectmanager and ITIL Expert since 2010.
9 years of experience in IT Service Management on international major accounts.

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Guido Salvi

IT Engineer ETH with a minor in Business Administration, certified ITIL® V3 Expert and certified for HERMES.

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Sandor Sarman


Business economist, certified ITIL® Expert and consultant for ISO 20000.

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Christina Sieber

Course administrator at Glenfis AG, also heads the webshop and conducts eLearning.

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Moshe de Smitt

Bachelor in Electrical Technology and certified ITIL® Expert and professional cloud service manager. Also certified for Sourcing Governance Foundation, PRINCE2, COBIT and ISO/IEC 20000 Consultant & Internal Auditor.

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Ralf Winter

Senior Consultant at Glenfis AG. With his extensive experience in the outsourcing business, Ralf Winter is responsible for the development of the Cloud & Sourcing Services.

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Daniel Wolf

Principal consultant at Glenfis AG and certified ITSM Expert; responsible for the development of the consulting business in the Zurich West area (Bern and surroundings).

Business Partner

We multiply our competencies through a comprehensive network of reliable and experienced partners. You can find a list of partners below, listed by the status in our partner network.

Glenfis authorised distributors

b•prex consulting group ag, Zürich
b•prex consulting group ag was founded with regard to the increasing importance of IT governance. It provides professional services concerning measuring, inspections, tests, audits and consulting in all areas of IT governance. In addition to this, it offers related services such as expertise on concepts, specifications and implementation of products and systems. b•prex is a cooperative pool of selected experts who can base their services for large and medium sized enterprises on their vast work experience.

ITACS Training AG, CH-Zürich
ITACS Training AG is the official partner for training of the ISACA Switzerland Chapter. They offer a balanced range of courses, which cover the specific requirements of the members and other interested persons. For several years ISACA has been supporting business enterprises with their internal training and either adapt their courses to the specific requirements or develop them completely from scratch.

Profeo, Feldmeilen
Profeo supports the implementation of standards int the area of, Project Management, Programme Management and Project Portfolio Management with services that include consulting, training, coaching, and the development of necessary tools, In those areas Profeo relies on the known standards Prince2TM and MSPTM.

Glenfis projectpartners

G2G3, Part of Capita plc, Edinburgh

Our Partner for DevOps, Cloud Computing and ITSM Simulations. A team of strategists, creatives and engineers, driven by a passion for crafting engaging experiences that build better business outcomes.

GamingWorks, NL-Bodegraven
GamingWorks is specialised in the development of innovative learning tools, which guarantee better progress in learning. Simulation software does not only show what happens in change processes, but also how. Simulation games are a dynamic, interactive and powerful learning instrument. GamingWorks developed the simulation games «Apollo 13» and «The challenge of Egypt». Another Service is «The ABC of ICT».

IceTech GmbH, CH-Baar/ZG
IceTech GmbH is acompetent partner for IT project management (PRINCE 2 certified), IT service management (ITIL certified) and IT security (conception and implementation).

SGS Société Générale de Surveillance SA, CH-Zürich
SGS Société Générale de Surveillance SA is the operating unit of SGS SA with headquarters in Geneva and is the worldwide leading supplier of services for goods monitoring, testing, laboratory analytics and certification.

Successful projects speak for themselves.

The best references are satisfied customers. Indeed, a successfully completed project helps to advance not only our customers, but also ourselves. Put simply, it is the best advertising for our work.

The quality of our work is characterised by the attainment of tangible value added for customers – in terms of their IT organisation and by facilitating daily operations for their IT employees.

Our actions are defined by quality-awareness and by pragmatic thinking. In this way, we develop first-class, process-oriented sourcing- and service management concepts, all in partnership with our clients. These solutions make a major contribution to improving the quality of your IT services.

Glenfis has many years of experience in customer relationships with companies active nationally, across Europe, and internationally. Our customers range from the central industries to the public sector and beyond. We will be happy to provide you with a reference list from our current customer portfolio.

Certified quality that keeps its promises.

We walk the talk

Glenfis was founded in 1999 and has since established itself on the market as a ‘first mover’. We have continuously pushed forward the ITIL® Best Practice philosophy and methodology as well as the certification of service management organisations in Switzerland. As a first adapter, we have aligned our own processes to these methodologies.

In February 2005, we were the first company in Switzerland to gain ISO 20000 certification, since which time it has been approved every ten years in follow-up audits. In October 2015 our glenfisAcademy Businessline has been successfully certifified on ISO/IEC 29990, the international Standard for Quality in Learning services for education and training.

The wealth of practical experience collected by our team of experts flows continuously into customers’ projects – for international standards such as ISO 20000 or ISO 27000 as well as for the frameworks COBIT®, ITIL® and IT Service Management (ITSM).

Training with a quality seal

The transformation of computer science into a strategic branch of services brings with it the need for standardisation, while IT service management makes unique demands of executives and IT specialists.

International standards and frameworks such as ITIL for IT service management or COBIT for the establishment of a dependable control system are already in widespread use and represent the central factors of IT governance. At our glenfisAcademy, we convey the technical craftsmanship and practice-oriented knowledge relevant for issues and standards relating to IT governance and IT service management. We attach the greatest importance to the quality of both the instructional materials and the instructors.

You can thus be sure to benefit from the best-of-the-best – our training organisation, seminars, materials and instructors are certified and accredited by the following authorities:

ISO 29990: International standard of quality for institutions of education and training

Through this certification, we demonstrate expertise and quality of our training services to all relevant stakeholders.

ISO 29990

ITIL®

Axelos regularly undertakes assessment and auditing of quality specifications for all ITIL training in the areas of training organisation, training materials and instructors.

Axelos

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COBIT® & Cybersecurity

In order to fulfil the regulations laid out by ISACA and APMG, the courses and respective instructors must meet the highest quality requirements.

ISACA

APMG


Cloud Computing Foundation:

The cloud is a young management discipline that must be agile in response to changing market trends. Accordingly, the seminars, materials and instructors are regularly assessed for quality and up-to-dateness.
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Professional Cloud Service Manager:

The Cloud Credential Council is a recognised institution aimed at enabling successful cloud deployments through high-quality training.

Cloud Credential Council

ISO/IEC 20000:

ISO 20000 is the standard for IT service management. This training prepares practitioners and auditors for successful deployment.

APMG

Sourcing Governance Foundation:

The fundamentals of sourcing governance ensure that outsourcing does not become an unwelcome adventure. The trainer and training organisation are regularly assessed for compliance with stringent requirements.

APMG

ISO/IEC 27000:

The standard ISO 27001 serves as the basis for a dependable information security management system. The instructors, training organisation and documents are reviewed regularly as to whether they meet the changing demands posed by the mobile data environment.

TÜV

HERMES

HERMES is a method of project management for projects in the field of computer science. TÜV SÜD undertakes continuous monitoring of whether the instructors, the location of the course and the training materials meet the expected high requirements.

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TOGAF

TOGAF is the de-facto standard for architectural framework, while the Open Group monitors correct application and timely adaptation to changes in training materials and their utilisation.

TOGAF

Agile & SCRUM

SCRUMstudy is an American institution for the organisation and deployment of training in the Agile method. Glenfis is a registered partner and is committed to regular reviews and audits.

SCRUM and Agile

DevOps

The DevOps Institute developed the sophisticated DevOps training. Glenfis AG is a registered partner and conducts regular quality checks of instructors and training materials.

DevOps

RESILIATM Cyber Resilience

The RESILIA best practice portfolio is designed to help organizations improve their cyber resilience and protect themselves from cyber-attack. This practical approach does not focuss on technology but put people in the center of the cyber resilience concept.

Axelos Resilia


StarAudit

ECSA delivers a Cloud Certification and Tools that have been approved by ENISA and have been developed under the European Cloud Strategy.

ECSA

IT4ITTM

The IT4ITTM Reference Architecture prescribes holistic management of the business of IT with continuous insight and control, enabling Boundaryless Information Flow(tm) across the entire IT Value Chain.

IT4IT

Our commitment moves you forward.

By engaging with the respective IT service management bodies in Switzerland and abroad (SNV Swiss Association for Standardization, itSMF, ISACA), Glenfis is active in efforts to maintain the standards and philosophy of ITIL®.

Glenfis is the only company of its kind in Switzerland to achieve certification for IT service management (ISO/IEC 20000) and one of the few companies worldwide with employees certified in ITIL® Master. Moreover, Glenfis is one of only two companies worldwide to be officially appointed licensed Software Assessor for Service Management Tools as well as the first company in Europe to achieve this status.

Thanks to this commitment, we can always fall back on a wealth of experience and can consistently accompany our customers in the realisation of implementation projects.

There is nothing more practical than a good theory.

The best practice approaches documented in standard works may not be difficult to understand, but they are not always easy to implement. Potential pitfalls lurk everywhere, and in many cases the affected managers and employees are sceptical towards change. Practical tips and experiences from other organisations are an invaluable asset for avoiding the failure of the hoped-for success. For your benefit, we have documented our findings from numerous implementation projects. In this way, a difficult-to-understand theory is made straightforward through practical application.

The fundamentals of COBIT 5

The planning, implementation and optimisation of IT management

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COBIT 5 is a central framework for the governance of enterprise IT. This book provides profound insights into the fundamentals of COBIT 5 and systematically describes how the framework supports companies in efforts to master the challenges of IT. Alongside fundamentals and numerous overview tables for COBIT, the book tackles the following topics:

  • COBIT 5 in relation to other important standards
  • Sourcing & cloud governance with COBIT 5
  • Cyber- and information security with COBIT 5
  • Secure deployment of mobile devices with COBIT 5
  • Configuration management and CMDB with COBIT 5 Shop...

Services Managen mit ITIL

Planung, Umsetzung und kontinuierliche Verbesserung eines Service-Management-Systems

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This book follows the Continual Improvement Approach (CSI) of ITIL® and thus provides a structured guide to the planning, implementation, monitoring and continuous improvement of a service management system – the vital prerequisite for a controlled service environment.
The target group for this guide is CIOs and consultants who have already gained some experience with service management according to ITIL® and who now want to learn more about the anchoring and dynamic control of the service and service management processes in the company guidance system.
Moreover, the book lays the foundations for training up the final level of ITIL® V3 Edition 2011 Expert and the ITIL® Intermediate ‘Managing Across the Lifecycle Certificate’ (MALC). Shop...

ISO 20000

Praxishandbuch für Servicemanagement und IT-Governance

Fachliteratur Glenfis

Dependable IT is the basis for numerous business processes, making the quality of IT services more important than ever before. But how can you achieve and lastingly safeguard a high quality of service? Answers to this question are provided by the standard ISO/IEC 20000.

ISO 20000 is the world's first formal quality standard for IT service management. It is aimed in particular at the continuous improvement of service processes and assists in the early identification of specific risks and in the examination of the IT strategy and respective operational processes. This enables improved management of business costs and -risks. Moreover, certification according to ISO 20000 represents a competitive advantage in terms of the company’s public image. In turn, providers can utilise the standard to targetedly improve their service quality and to ensure cost-effective and appropriate deployment. Shop...

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